{"id":3866,"date":"2025-12-30T20:31:03","date_gmt":"2025-12-30T19:31:03","guid":{"rendered":"https:\/\/www.repaircafepibrac.org\/?page_id=3866"},"modified":"2026-01-23T15:15:03","modified_gmt":"2026-01-23T14:15:03","slug":"information-consommateurs","status":"publish","type":"page","link":"https:\/\/www.repaircafepibrac.org\/index.php\/information-consommateurs\/","title":{"rendered":"Information du consommateur"},"content":{"rendered":"\n<h2 class=\"kt-adv-heading3866_366a47-e5 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading3866_366a47-e5\"><strong>Quelques conseils pour augmenter la dur\u00e9e de vie de vos appareils<\/strong> <strong>et connaitre vos droits contre l&#8217;obsolescence<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Conna\u00eetre ses droits, les indices de r\u00e9parabilit\u00e9 et les garanties aide \u00e0 mieux choisir ses appareils et \u00e0 les faire r\u00e9parer plut\u00f4t que remplacer<\/li>\n\n\n\n<li>Les garanties l\u00e9gales et commerciales offrent aujourd\u2019hui une protection plus longue et des services utiles en cas de panne<\/li>\n\n\n\n<li>Un entretien r\u00e9gulier, en suivant les conseils du fabricant, permet de faire durer les appareils plus longtemps<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Les rubriques qui suivent vous aideront \u00e0 approfondir le sujet. Vous pouvez aussi cliquer sur les mots cl\u00e9s soulign\u00e9s pour en savoir plus : exemple : <a href=\"https:\/\/www.ecologie.gouv.fr\/politiques-publiques\/indice-durabilit%C3%A9\" target=\"_blank\" rel=\"noreferrer noopener\">durabilit\u00e9<\/a>. Voici un <a href=\"https:\/\/www.repaircafepibrac.org\/index.php\/reparabilite-un-exemple\/\" target=\"_blank\" rel=\"noreferrer noopener\">exemple v\u00e9cu<\/a> qui illustre parfaitement ces quelques conseils.<\/p>\n\n\n\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id3866_e106a3-f6 kt-accordion-has-7-panes kt-active-pane-1 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-basic kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane3866_fa6358-c8\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">1- Progr\u00e8s r\u00e9cents sur la r\u00e9parabilit\u00e9 et la durabilit\u00e9<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id3866_bf695a-60 kt-accordion-has-2-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-basic kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"0\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane3866_6784eb-fa\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">1.1- Quels progr\u00e8s ont \u00e9t\u00e9 r\u00e9alis\u00e9s ces 10 derni\u00e8res ann\u00e9es ?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<ol class=\"wp-block-list\">\n<li>Loi anti-gaspillage pour une \u00e9conomie circulaire dite <a href=\"https:\/\/www.ecologie.gouv.fr\/actualites\/5-ans-loi-anti-gaspillage-economie-circulaire\" target=\"_blank\" rel=\"noreferrer noopener\">loi AGEC<\/a> de 2020<\/li>\n\n\n\n<li><a href=\"https:\/\/greenly.earth\/blog\/secteurs\/obsolescence-programmee-quel-impact-sur-la-planete\" target=\"_blank\" rel=\"noreferrer noopener\">L\u2019obsolescence programm\u00e9e<\/a> est un d\u00e9lit depuis 2015<\/li>\n\n\n\n<li>Information renforc\u00e9e sur la <a href=\"https:\/\/www.economie.gouv.fr\/particuliers\/mes-droits-conso\/bien-consommer\/tout-savoir-sur-lindice-de-reparabilite#qu-est-ce-que-l-indice-de-r-para_1\" target=\"_blank\" rel=\"noreferrer noopener\">r\u00e9parabilit\u00e9<\/a> et la <a href=\"https:\/\/www.ecologie.gouv.fr\/politiques-publiques\/indice-durabilit%C3%A9\" target=\"_blank\" rel=\"noreferrer noopener\">durabilit\u00e9<\/a> des produits<\/li>\n\n\n\n<li>Dur\u00e9es minimales de mise \u00e0 <a href=\"https:\/\/www.economie.gouv.fr\/dgccrf\/les-fiches-pratiques\/les-pieces-detachees-linformation-sur-leur-disponibilite\" target=\"_blank\" rel=\"noreferrer noopener\">disposition des pi\u00e8ces d\u00e9tach\u00e9es<\/a> impos\u00e9es par la r\u00e9glementation pour certains produits<\/li>\n\n\n\n<li>En 2024, <a href=\"https:\/\/infos.ademe.fr\/economie-circulaire-dechets\/2025\/reparer-plutot-que-jeter-ou-en-sont-les-francais\/\">83&nbsp;% des fran\u00e7ais <\/a>ont une opinion positive de la r\u00e9paration<\/li>\n\n\n\n<li><a href=\"https:\/\/www.economie.gouv.fr\/particuliers\/mes-droits-conso\/bien-consommer\/bonus-reparation-comment-ca-marche\" target=\"_blank\" rel=\"noreferrer noopener\">Bonus r\u00e9paration<\/a> mis en place en 2023<\/li>\n\n\n\n<li>Les fabricants et distributeurs ont globalement pris conscience des enjeux environnementaux et proposent des <a href=\"https:\/\/www.service-public.gouv.fr\/particuliers\/vosdroits\/F11093\" target=\"_blank\" rel=\"noreferrer noopener\">garanties commerciales<\/a> qui vont au-del\u00e0 de la <a href=\"https:\/\/www.service-public.gouv.fr\/particuliers\/vosdroits\/F11094\" target=\"_blank\" rel=\"noreferrer noopener\">garantie l\u00e9gale de conformit\u00e9<\/a><\/li>\n<\/ol>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-pane3866_8a1c49-e1\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">1.2- Pourquoi ces sujets sont-ils devenus essentiels ?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<ol class=\"wp-block-list\">\n<li><strong>\u00c9conomique<\/strong>&nbsp;: r\u00e9duire le co\u00fbt total sur la dur\u00e9e de vie du produit<\/li>\n\n\n\n<li><strong>Environnemental<\/strong>&nbsp;: limiter les d\u00e9chets et l\u2019empreinte carbone<\/li>\n\n\n\n<li><strong>Social<\/strong>&nbsp;: r\u00e9\u00e9quilibrer la relation entre consommateurs, fabricants et distributeurs<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-pane3866_75e30d-cd\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">2- Lois, indices et labels<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id3866_20ec75-06 kt-accordion-has-2-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-basic kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"0\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane3866_dab11c-be\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">2.1- Quelles sont les principales avanc\u00e9es r\u00e8glementaires ?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<ol class=\"wp-block-list\">\n<li>Renforcement de la <a href=\"https:\/\/www.service-public.gouv.fr\/particuliers\/vosdroits\/F11094\" target=\"_blank\" rel=\"noreferrer noopener\">garantie l\u00e9gale de conformit\u00e9<\/a><\/li>\n\n\n\n<li>Loi contre l<a href=\"https:\/\/www.halteobsolescence.org\/publication\/election-mesures-obsolescence\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u2019obsolescence programm\u00e9e<\/a><\/li>\n\n\n\n<li>Obligation d\u2019information sur la <a href=\"https:\/\/www.economie.gouv.fr\/dgccrf\/les-fiches-pratiques\/les-pieces-detachees-linformation-sur-leur-disponibilite\">disponibilit\u00e9 des pi\u00e8ces d\u00e9tach\u00e9es<\/a><\/li>\n\n\n\n<li>Cr\u00e9ation d\u2019indices publics (r\u00e9parabilit\u00e9, durabilit\u00e9)<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-pane3866_354885-e4\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">2.2- Qu&#8217;est-ce que l&#8217;indice de r\u00e9parabilit\u00e9<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\"><strong>Il s&#8217;agit d&#8217;une note sur 10 indiquant:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Facilit\u00e9 de d\u00e9montage<\/li>\n\n\n\n<li>Disponibilit\u00e9 et prix des pi\u00e8ces<\/li>\n\n\n\n<li>Documentation technique<\/li>\n\n\n\n<li>Crit\u00e8res sp\u00e9cifiques propres \u00e0 la cat\u00e9gorie de produits concern\u00e9s<\/li>\n\n\n\n<li>L\u2019indice de durabilit\u00e9 va remplacer progressivement l\u2019indice de r\u00e9parabilit\u00e9 en ajoutant la notion de <a href=\"https:\/\/www.produitsdurables.fr\/indice-de-durabilite\/\" target=\"_blank\" rel=\"noreferrer noopener\">fiabilit\u00e9<\/a><\/li>\n<\/ol>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane3866_269cab-d8\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">3- Garanties: notions essentielles<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id3866_be4002-9d kt-accordion-has-2-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-basic kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"0\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane3866_0a8320-ac\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">3.1- Qu&#8217;est-ce que la garantie l\u00e9gale de conformit\u00e9 ?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\"><strong>Protection pr\u00e9vue par la loi, elle permet d&#8217;exiger:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>la r\u00e9paration<\/li>\n\n\n\n<li>le remplacement<\/li>\n\n\n\n<li>ou le remboursement en dernier recours<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-pane3866_d7ae1c-62\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">3.2- Qu&#8217;est-ce qu&#8217;une garantie commerciale ?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\"><strong>Garantie facultative propos\u00e9e par le fabricant ou le distributeur venant compl\u00e9ter la garantie l\u00e9gale, gratuite ou payante :<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>dur\u00e9es \u00e9tendues (3, 5 ans ou plus)<\/li>\n\n\n\n<li>services annexes (pr\u00eat de mat\u00e9riel, assistance, r\u00e9paration prioritaire)<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane3866_f611cc-d3\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">4- Avant l&#8217;achat: bien s&#8217;informer<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id3866_6b178d-66 kt-accordion-has-2-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-basic kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"0\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane3866_7678a0-65\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">4.1- Quelles informations v\u00e9rifier avant l&#8217;achat ?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<h2 class=\"kt-adv-heading3866_509795-ca wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading3866_509795-ca\"><strong>Ces \u00e9l\u00e9ments permettent d&#8217;anticiper le co\u00fbt r\u00e9el et les conditions de prise en charge de la panne.<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Quelles questions poser en magasin ou en ligne ?<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Dur\u00e9e exacte de la garantie commerciale<\/li>\n\n\n\n<li>Indices et labels attach\u00e9s au produit<\/li>\n\n\n\n<li>Contenu de la garantie et exclusions ?<\/li>\n\n\n\n<li>Dur\u00e9e de disponibilit\u00e9 des pi\u00e8ces d\u00e9tach\u00e9es ?<\/li>\n\n\n\n<li>Avantages li\u00e9s \u00e0 un programme de fid\u00e9lit\u00e9 ?<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-pane3866_8f19aa-88\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">5- Apr\u00e8s l&#8217;achat: panne et SAV<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id3866_7da392-d8 kt-accordion-has-2-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-basic kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"0\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane3866_e841e0-71\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">5.1- Que faire lorsqu&#8217;un produit tombe en panne ?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<ol class=\"wp-block-list\">\n<li>Rassembler la facture, les conditions de garantie et les documents fournis lors de la vente<\/li>\n\n\n\n<li>Le produit est sous garantie : vous contactez ou allez au SAV de votre vendeur avec vos documents de garantie<\/li>\n\n\n\n<li>Le produit est hors garantie : vous contactez ou allez au SAV de votre vendeur, ou vous chercher un r\u00e9parateur si possible pr\u00e8s de chez vous. Vous pouvez consulter l\u2019annuaire des commer\u00e7ants de votre commune \u00e9dit\u00e9 par la mairie. Pr\u00e9f\u00e9rez les d\u00e9panneurs locaux<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-pane3866_2c0e45-f2\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">5.2- Comment faire valoir vos droits aupr\u00e8s du SAV<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<h2 class=\"kt-adv-heading3866_6631f5-d1 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading3866_6631f5-d1\"><strong>Vous pouvez vous faire aider par l&#8217;assistance juridique de votre assurance, les associations de consommateur, les forums ou poser vos questions dans un Repair Caf\u00e9.<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Vos arguments \u00e0 rappeler au SAV :<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>les obligations l\u00e9gales du vendeur<\/li>\n\n\n\n<li>Les indices\/labels attach\u00e9s au produit<\/li>\n\n\n\n<li>les engagements de la garantie commerciale<\/li>\n\n\n\n<li>les caract\u00e9ristiques annonc\u00e9es au moment de la vente<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-6 kt-pane3866_ec575d-e7\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">6- Entretien des appareils, un levier clef de la durabilit\u00e9<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id3866_bb0424-78 kt-accordion-has-3-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-basic kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"0\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane3866_4f2b92-b7\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">6.1- Pourquoi conserver les modes d&#8217;emploi est-il important ?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\"><strong>Les notices permettent :<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>de prouver le respect des consignes en cas de litige<\/li>\n\n\n\n<li>d\u2019optimiser l\u2019entretien et l\u2019usage<\/li>\n\n\n\n<li>d\u2019\u00e9viter des r\u00e9parations inutiles ou non couvertes<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane3866_67f3c5-85\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">6.2- Pourquoi l&#8217;entretien est-il essentiel pour prolonger la dur\u00e9e de vie ?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\"><strong>Un entretien r\u00e9gulier permet :<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>d\u2019\u00e9viter les pannes pr\u00e9matur\u00e9es<\/li>\n\n\n\n<li>de maintenir les performances du produit<\/li>\n\n\n\n<li>de pr\u00e9server la validit\u00e9 de certaines garanties<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-pane3866_fdbba0-57\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">6.3- Quel est le r\u00f4le du propri\u00e9taire de l&#8217;appareil ?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<ol class=\"wp-block-list\">\n<li>Conserver le mode d\u2019emploi et la notice technique<\/li>\n\n\n\n<li>Lire attentivement les consignes d\u2019utilisation<\/li>\n\n\n\n<li>Respecter les cycles d\u2019entretien pr\u00e9conis\u00e9s par le fabricant (nettoyage, d\u00e9tartrage, filtres, mises \u00e0 jour)<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-7 kt-pane3866_610e0d-08\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">7- L&#8217;auto-r\u00e9paration<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<h2 class=\"kt-adv-heading3866_1d9920-35 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading3866_1d9920-35\"><strong>Est-il possible de d\u00e9panner vous-m\u00eame ? <\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Pour vous aider, vous pouvez faire appel&nbsp;:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>A votre famille, coll\u00e8gues, voisins, amis<\/li>\n\n\n\n<li>Consulter le web&nbsp;pour chercher&nbsp;: manuels d\u2019utilisation et de r\u00e9paration, plans, sch\u00e9mas, tutoriels, sites sp\u00e9cialis\u00e9s dans le d\u00e9pannage, forums<\/li>\n\n\n\n<li>Les <a href=\"https:\/\/www.repaircafe.org\/fr\/\" target=\"_blank\" rel=\"noreferrer noopener\">Repair Caf\u00e9s<\/a> et <a href=\"https:\/\/cafebricol.fr\/\" target=\"_blank\" rel=\"noreferrer noopener\">Caf\u00e9s Bricol<\/a>&#8216; proches de chez vous<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<h2 class=\"kt-adv-heading3866_0dbd56-ee wp-block-kadence-advancedheading has-secondary-background-color has-background\" data-kb-block=\"kb-adv-heading3866_0dbd56-ee\"><strong>Pour plus de d\u00e9tails sur vos droits \u00e0 la r\u00e9paration, vous pouvez aussi consulter le site de <a href=\"https:\/\/www.halteobsolescence.org\/droits-citoyens\/\">HOP<\/a> (Halte \u00e0 l&#8217;Obsolescence Programm\u00e9e).<\/strong><br><strong>Si vous avez des questions ou des commentaires, vous pouvez nous contacter par courriel \u00e0 repaircafepibrac@gmail.com<\/strong><\/h2>\n","protected":false},"excerpt":{"rendered":"<p>Quelques conseils pour augmenter la dur\u00e9e de vie de vos appareils et connaitre vos droits contre l&#8217;obsolescence Les rubriques qui suivent vous aideront \u00e0 approfondir le sujet. Vous pouvez aussi cliquer sur les mots cl\u00e9s soulign\u00e9s pour en savoir plus : exemple : durabilit\u00e9. Voici un exemple v\u00e9cu qui illustre parfaitement ces quelques conseils. Pour [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"wp-custom-template-page-cafe-bricol","meta":{"_crdt_document":"","footnotes":""},"class_list":["post-3866","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.repaircafepibrac.org\/index.php\/wp-json\/wp\/v2\/pages\/3866","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.repaircafepibrac.org\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.repaircafepibrac.org\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.repaircafepibrac.org\/index.php\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.repaircafepibrac.org\/index.php\/wp-json\/wp\/v2\/comments?post=3866"}],"version-history":[{"count":78,"href":"https:\/\/www.repaircafepibrac.org\/index.php\/wp-json\/wp\/v2\/pages\/3866\/revisions"}],"predecessor-version":[{"id":4131,"href":"https:\/\/www.repaircafepibrac.org\/index.php\/wp-json\/wp\/v2\/pages\/3866\/revisions\/4131"}],"wp:attachment":[{"href":"https:\/\/www.repaircafepibrac.org\/index.php\/wp-json\/wp\/v2\/media?parent=3866"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}